Returns & exchanges
For online purchases, we will be happy to exchange for the same item most products that are
damaged, faulty or incorrectly shipped through any circumstance that is in our error within 1
month from the date of dispatch.
PLEASE BE ADVICE THAT ITEMS CAN NOT BE RETURNED BUT EXCHANGED.
Costs of return postage for exchange
Costs of return postage are absorbed by the customer, whereas cost of sending the new item is on
Ha Linh THu.
Return location for exchange or returning goods (online
Orders shipped to countries outside of Vietnam are to be returned to our Vietnam ware house.
Exchanges (online purchases)
We can only exchange an item purchased at our online store, for the same item in a different size
or color, subject to availability. Exchanges for a completely different item are accepted at the
discretion of Ha Linh Thu.
In case a wrong size has been ordered, we can exchange goods.
Exchanged items purchased at our online store can only be dispatched after the returned goods
have been received and undergone a quality control check. Ha Linh Thu will not accept returns
for any non-faulty items that have been worn and tags removed.
Faulty items (online purchases)
We strongly advise all customers to check garments purchased online thoroughly upon delivery
before removing any attached tags and before disposing of any original packaging.
Faulty items will only be accepted if the goods are delivered to the customer damaged or there is
a subsequent manufacturing fault within a period of 3 months after delivery. All items returned
as faulty will be inspected and any items deemed to subject to fair wear and tear will not be
accepted as faulty.
If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that
we can only replace it for the same product in the same size, subject to availability. Where
possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not
available, you are entitled to a full refund.
We offer complimentary delivery for orders over USD 500 or equivalent.
Please note that the shipping cost charged for your order is an average.
We make no profit out of it and the shipping cost charged of each Online order is supposed to
compensate for the real cost of shipment and delivery.
Shipping costs are calculated based on the value of the order and destination. It is not calculated
base of the total weight.